Terms of Service

These Terms of Service (“Terms”) form an agreement between OtomateFlow (“OtomateFlow”, “we”, “us”, or “our”) and the person or organisation accessing our website, dashboard, APIs, connected inbox, AI assistant, or managed services (“you” or “Client”).

By accessing or using the services, you confirm that you have authority to bind the relevant organisation and that you will comply with these Terms and applicable law. If you do not agree, do not use the services.

OtomateFlow provides configured, managed business workflows that may include WhatsApp, Instagram, Facebook Messenger, a shared team inbox, AI-assisted replies, lead qualification, bookings, reminders, customer support, CRM or business-system integrations, advertising attribution, and performance-marketing operations.

The exact scope, channels, limits, implementation responsibilities, fees, service levels, and support arrangements are those in the applicable proposal or order. We may improve or modify generally available features, provided we do not materially reduce a contracted service during its paid term without an appropriate remedy.

• You must provide accurate information, designate authorised users, protect credentials, and promptly remove access for people who no longer require it.
• You must own or have authority to connect each Facebook Page, Instagram professional account, WhatsApp Business account, ad account, phone number, calendar, CRM, or other business asset.
• Meta and other providers control their platforms, permissions, reviews, messaging windows, templates, availability, and enforcement. Their terms also apply.
• We may suspend a connection or action that threatens security, violates platform rules, exceeds granted permissions, or risks harm to a user or third party.

You are responsible for:

• Your products, services, claims, prices, offers, content, knowledge sources, staff instructions, and decisions made using service outputs.
• Providing legally sufficient notices and obtaining consent or another valid basis for contacts, imports, marketing, recording, profiling, and messaging.
• Honouring opt-outs, consumer rights, grievance requests, and sector-specific duties, including healthcare, advertising, real-estate, financial, and child-safety rules.
• Reviewing configured workflows before launch and maintaining human oversight for consequential, sensitive, unusual, or emergency communications.
• Ensuring that your use complies with Meta Platform Terms, WhatsApp Business Messaging Policy, Instagram and Messenger policies, Gupshup terms, and other connected-provider rules.

You must not use the services to:

• Break the law, infringe rights, deceive or impersonate others, discriminate, harass, exploit, or facilitate violence or unlawful activity.
• Send spam, purchased-list outreach, or messages without the consent, opt-in, template, or other authorisation required by law or the channel.
• Collect unnecessary sensitive data, expose credentials, upload malware, probe security, evade usage controls, reverse engineer protected components, or disrupt the service.
• Present AI output as guaranteed fact or use it as the sole basis for medical diagnosis, emergency response, legal advice, lending, employment, insurance, or another high-impact decision.
• Circumvent a platform messaging window, permission, app-review condition, account restriction, or user opt-out.

AI-generated content is probabilistic and may be incomplete, inaccurate, or unsuitable. We configure guardrails and handoff paths but do not guarantee a particular response or business outcome. You must use qualified staff to review high-impact cases and maintain alternative contact routes for urgent matters.

OtomateFlow does not provide medical, legal, financial, or other regulated professional advice. The service must not be represented as an emergency service or a substitute for a qualified professional.

Our Privacy Policy explains our processing practices. For service data processed on a Client's instructions, the Client ordinarily acts as the Data Fiduciary or controller and OtomateFlow as its Data Processor or service provider. Each party will comply with its applicable data-protection duties.

You grant us the limited right to host, transmit, transform, and otherwise process Client data only as needed to provide, secure, support, and legally operate the service. You retain your rights in Client data. Deletion requests are handled under our Data Deletion Instructions, the applicable client agreement, and legal retention requirements.

Fees, setup charges, included usage, fair-use limits, overages, payment dates, and taxes are set out in the applicable quotation or order. Unless that document states otherwise, fees are exclusive of taxes and third-party messaging, ad spend, payment-gateway, model, or integration charges.

Late or failed payment may result in suspension after reasonable notice. Except where required by law or expressly agreed, fees already earned for delivered setup, service periods, usage, or third-party costs are non-refundable.

OtomateFlow and its licensors retain rights in the platform, software, workflow engine, templates, designs, documentation, methods, and improvements. The Client retains rights in its names, marks, source materials, business data, and original content.

During a paid service term, we grant authorised users a limited, revocable, non-exclusive, non-transferable right to access the contracted service for the Client's internal business operations. No ownership transfers unless a signed agreement expressly says so.

Each party will protect the other party's non-public business, technical, security, and commercial information with reasonable care and use it only for the relationship. This does not cover information lawfully known without restriction, independently developed, publicly available without breach, or lawfully received from another source. Required legal disclosure is permitted after notice where legally allowed.

Connected services are operated by third parties and may change, limit, reject, suspend, or discontinue functionality. We are not responsible for outages, policy decisions, account restrictions, app-review outcomes, data practices, or changes controlled by Meta, Gupshup, telecom carriers, cloud providers, payment providers, or another third party. We will use reasonable efforts to maintain supported integrations and communicate material issues affecting a contracted service.

We will provide contracted services with reasonable skill and care. Except for express commitments in a signed agreement and warranties that cannot legally be excluded, the services are provided “as is” and “as available”. We do not guarantee uninterrupted availability, approval by a platform, error-free AI output, delivery of every third-party message, or any particular lead, revenue, ranking, conversion, appointment, or campaign result.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, punitive, or consequential loss, or for lost profit, revenue, goodwill, or anticipated savings. OtomateFlow's aggregate liability arising from the services will not exceed the fees paid or payable for the affected service during the three months before the event giving rise to the claim.

These limits do not apply where liability cannot legally be limited or excluded. A signed client agreement may specify different limits and will control for that engagement.

Either party may terminate as provided in the applicable order. We may suspend or terminate access for material breach, non-payment, security risk, unlawful use, platform enforcement, or conduct likely to harm users, OtomateFlow, or a third party. Where practicable, we will give notice and an opportunity to cure.

On termination, access ends and each party must address data return or deletion under the client agreement, our Privacy Policy, and legal retention duties. Provisions that by nature should survive—including payment, confidentiality, intellectual property, disclaimers, liability, and dispute terms—will survive.

These Terms are governed by the laws of India. Subject to any mandatory dispute process or signed agreement, courts located in Guwahati, Assam will have exclusive jurisdiction. Before filing a claim, each party will attempt in good faith to resolve the dispute through written notice and business discussion.

If a provision is unenforceable, the remaining provisions continue. A failure to enforce a term is not a waiver. You may not assign these Terms without our consent, except with a permitted transfer of your business; we may assign them as part of a restructuring, financing, merger, or sale. Neither party is responsible for delay caused by events beyond reasonable control.

We may update these Terms by posting a revised version at this URL. Material changes affecting an active paid service will apply as permitted by the client agreement and applicable law.

Questions about these Terms may be sent to privacy@otomateflow.com.

OtomateFlow
Guwahati, Assam-781022, India