Data Deletion Instructions

Email privacy@otomateflow.com with the subject “Data deletion request”.

Include enough information for us to locate the correct records:

• Your name and a reply email address.
• The business, Facebook Page, Instagram account, or WhatsApp business you contacted.
• The channel used and the relevant profile username, phone number, or other channel identifier.
• An approximate date or date range for the conversation.
• Whether you want a specific conversation removed or all data linked to that identity.

Do not send passwords, one-time passwords, payment-card details, medical records, or copies of identity documents unless we specifically request a safe verification method.

A Facebook user can also remove the app through Facebook by opening Settings & privacy → Settings → Apps and websites, selecting OtomateFlow, and choosing Remove. Meta may offer a further option to request deletion of information shared with the app.

Removing the app stops future access through that authorisation. To help us locate and delete records already stored for a particular business conversation, also send the email request described above.

An authorised administrator of an OtomateFlow client can disconnect a Facebook Page or Instagram account from Settings → Social channels in the OtomateFlow dashboard. Disconnecting stops new messages and revokes the connection within our service; it does not by itself erase historical records that the client is required or permitted to retain.

To request deletion of a connected channel's historical data, selected contacts, a tenant workspace, or all service data after termination, the authorised administrator should email privacy@otomateflow.com from the account email and identify the organisation and requested scope.

1. We acknowledge the request and may ask for limited information needed to verify the requester and prevent unauthorised deletion.
2. If a business client controls the relevant conversation data, we coordinate with that client or direct the request to its authorised privacy contact.
3. Once verified and approved, we delete or de-identify covered profile identifiers, contact identities, messages, attachments under our control, conversation records, and associated operational data.
4. We confirm completion or explain any information that must be retained and the reason for retaining it.

We process valid requests promptly and within the period required by applicable law. Complex requests, multiple identities, or coordination with a client or platform may require additional time; if so, we will communicate the status.

We may retain limited information where reasonably necessary to comply with law, resolve a dispute, establish or defend legal claims, enforce opt-outs, detect fraud or abuse, maintain security and audit integrity, or satisfy a client's lawful retention instruction. We will restrict such information from ordinary product use and remove it when the retention reason ends.

Residual encrypted copies may remain in disaster-recovery backups until those backups expire through the normal secure lifecycle. Data already held independently by Meta, a business client, or another connected provider is governed by that party's deletion process and privacy policy.

Email: privacy@otomateflow.com

OtomateFlow
Guwahati, Assam-781022, India

For more information about our handling practices, read the OtomateFlow Privacy Policy.