Your front desk answers the same 10 questions, 50 times a day.
Otomate Flow becomes your digital front desk on WhatsApp — 24/7 FAQs, OPD booking, and reminders, without replacing your HMS.
Sound familiar?
Common friction points for hospitals teams.
Repeat calls tie up staff
Timings, fees, and doctor availability — the same FAQs dozens of times a day.
After-hours enquiries lost
A 9pm message gets a Monday reply — by then the patient booked elsewhere.
High OPD no-show rates
Without reminders, no-shows run 15–30%+ — wasted doctor time and room capacity.
A digital front desk on your hospital's WhatsApp number.
Sits on the patient communication layer, not inside clinical workflows. Answers from an approved knowledge base, routes to the right department, books OPD slots, and notifies when reports are ready.
24/7 FAQ deflection — timings, fees, doctors, directions, TPA lists
After-hours capture with OPD booking or logged callback
Appointment reminders with easy reschedule or cancel
Ops dashboard: inquiries, bookings, deflections, and no-shows prevented
Hospital-DPDP profile: engagement-only guardrails, India hosting, no clinical diagnosis or sensitive data over chat. Works standalone without HMS integration on day one.
Frequently asked questions
Quick answers for hospitals teams evaluating Otomate Flow.
No. Standard deployment uses a standalone calendar and knowledge base from day one. HMS/EMR sync can be scoped later.
No. It may suggest a likely department based on symptoms — never diagnoses, prescribes, or handles emergencies.
Yes — most hospitals pilot one OPD department, measure deflection and no-show reduction, then expand.
We run on WhatsApp Business API where patients already message, with managed flows, reminders, and department routing — not a website widget you have to maintain.
No. It deflects repeat FAQs and captures after-hours intent so your team focuses on complex cases and walk-ins.
Yes. Engagement-only guardrails, India hosting by default, and no clinical records over chat. See our DPDP resource for the stance we take.
Book a scoping call. We map departments, FAQs, and booking rules, then propose a pilot scope.
Book a scoping call — hospitals
Tell us about your business — we'll discuss your workflows and follow up with a scoped proposal.