WhatsApp AI that respects DPDP by design
Managed WhatsApp engagement for Indian businesses should not treat personal data as an afterthought. Here is how Otomate Flow scopes purpose, hosting, and handoff.
What DPDP changes for messaging
India's Digital Personal Data Protection Act raises the bar on purpose limitation, consent, and accountability when you process personal data — including phone numbers and conversation content on WhatsApp.
Marketing automation that sprays unrestricted data into chats or overseas logs creates avoidable risk for clinics, hospitals, hotels, and every other vertical we serve.
How Otomate Flow approaches it
We scope WhatsApp AI to engagement purposes: FAQs from an approved knowledge base, qualification, booking, reminders, and human handoff — not clinical records dumps or unnecessary sensitive fields.
India-hosted infrastructure is the default, with a client-hosted option on the same stack when required. Access is limited to authorised operators for the tenant.
What we do not do in chat
No diagnosis or clinical decision-making. No collecting payment cards or government IDs over WhatsApp as part of the standard agent. Emergencies and sensitive disputes escalate to humans.
Clients remain responsible for their own privacy notices and lawful bases; we process on their instructions as a service provider for the messaging workflows we run.
Related reading
See our Privacy Policy for website and platform details, and book a scoping call if you need a deployment reviewed against your counsel's requirements.
Book a scoping call
Tell us about your funnel — we'll scope WhatsApp AI and, if relevant, Performance Marketing.